Terms & Conditions

Please read our Terms & Conditons and Privacy below. They form part of the agreement between us and you (as our guests) upon payment of a deposit for our service. We practice responsible drinking, care for each other, our guests and staff.

 

Terms and Condtions for Tours and Wedding Services.
Version 1 - 12/10/2021

These are Terms and Conditions and Privacy Statement for The Little Kombi Company and can be viewed here https://www.thelittlekombicompany.com.au/terms-conditions and take precedence over any other version.


The Little Kombi Company provides a pre-booked only service. Bookings can be made in advance by either e-mail, online booking or by telephone.


Please read these Terms and Conditions carefully. Please contact us if you have any questions.

 Definitions

  • The Primary Service Provider and/or Representatives - The trading name of The Little Kombi Company.

  • The Secondary Service Provider - The trading name of ‘Cullundo’ an independent Commercial Passenger Vehicle business providing support to The Service Provider but operating as an independent entity.

  • Client(s,):- 

    • A person or persons responsible for booking and/or paid for the pre-booked service.

    • Is the age of 18 or over and/or is responsible for a minor.

    • A person who is attending in the group under the same reference number.

    • Accepts responsibility for themselves, other guests under the same booking reference number.

  • Service:- A Booked Commercial Passenger Vehicle operated by The Primary Service Provider.

  • Vehicle:- A Commercial Passenger Vehicle owned and/or operated by The Primary Service Provider.

  • Minor:- A person(s) under the age of 18.

Client(s) agree that these Terms and Conditions form a contractual agreement under which The Primary Service Provider will supply services.

OBLIGATIONS - Client(s) accept

  1. these Terms and Conditions as a binding contract without alteration from the The Primary Service Provider trading as ‘The Little Kombi Company’

  2. the Secondary Service Provider Terms and Conditions as a binding contract without alteration from The Secondary Service Provider trading as ‘as ‘Cullando’

    1. ONLY APPLICABLE when The Secondary Service Provider provides a service

    2. Terms & Conditions can be viewed here [include link]

    3. The Primary Service Provider and The Secondary Service Provider are two independent entities who operate under different business models and each with their own Terms and Conditions. The Client(s) contract for service applies to The Primary Service Provider independently to The Secondary Service Provider.

  3. responsibility to be familiar with ALL Terms and Conditions

  4. responsibility to convey Terms and Conditions to ALL in the group under the same booking reference

  5. responsibility for correct banking details transactions when making a bank transfer for payment and receiving any refunds.

  6. that no contractual agreement will be made between The Primary Service Provider and the Client(s) until payment has been received from the Client(s) to secure a booking.

  7. that any typographical, clerical errors or omissions in any documentation or  correspondence issued by The Service Provider shall be subject to correction without any liability on the part of The Primary Service Provider

  8. advice provided by The Primary Service Provider relating to travel duration between locations is a guide which may become inaccurate due to unforeseen circumstances including, but not limited to, traffic conditions, poor weather, break downs and events running beyond planned estimates.

  9. The Primary Service Provider reserves the right to update and/or amend these Terms and Conditions including pricing structure without notice.

  10. Pets are not allowed in any vehicle without prior consent.

  11. Responsibility for the loading and unloading of personal belongings


QUOTATIONS

  1. Valid for 28 days from the date on the quote providing date is still available for the service to commence.

  2. The date for a requested service will be honoured for 7 days only until a deposit has been received.

PAYMENT

  1. 50% payment of the total amount (Or as stated on the invoice) is required to secure booking.

  2. The final payment is required 30 days before the service commencement date (including any bond where applicable).

  3. Bookings are not approved/confirmed until a deposit has been received (See 3.1).

  4. All prices advertised on our website are valid and prices previously quoted for special offers or alternative conditions cannot be used to at any other time other than those times stated.

  5. The service cannot be guaranteed until full payment has been received (See 3.2).

  6. Full payment is required if service is booked within 30 days of service date.

  7. A service bond of $500 maybe requested prior to the service date.

  8. The bond will be returned within 48 hours after the tour/event has completed, provided:

    1. the vehicle is left clean and free of damage and/or

    2. there is no negative feedback from locations visited and/or

    3. item(s) not belonging to the client(s) were removed or taken from the vehicle or any location visited

  9. A discretionary charge to be incurred of $120/hr if service time exceeds the planned duration of the service.

CLIENT(S) CANCELLATIONS OR AMENDMENTS

  1. Please contact The Primary Service Provider for cancellations or amendments to discuss options available. 

  2. Client(s) must notify the The Primary Service Provider if they are unable to attend the event.

  3. Client(s) must notify The Primary Service Provider to transfer ownership. Nominee details must be provided.

  4. Clients must contact The Primary Service Provider if you are unable to pay for the booked service. (See 4.1)

THE PRIMARY SERVICE PROVIDER CANCELLATION OR AMENDMENTS

  1. The Service Provider reserve the right to change or cancel the service due to operating requirements or circumstances beyond our control.

  2. Upon cancellation we will liaise to

    1. re-book another date or

    2. transfer your booking to another guest (new ownership) or

  3. refund your payment in full

REFUNDS

  1. Refunds will be issued within 48 hrs.

  2. Client(s) Cancellation:

    1. Within 30 days of planned service date a 90% refund will be made.

    2. All other times a full refund will be made.

  3. Service Provider Cancellation:

    1. Client(s) will receive a full refund.

PROMOTIONS

  1. Periodically – a discounted service may be offered by us.

  2. Discounts do not apply to existing bookings.

  3. Prices are per tour (unless stated otherwise) and are subject to availability.

PHYSICAL, MEDICAL OR OTHER SPECIAL REQUIREMENTS

  1. Client(s) are required to advise us in advance of any physical, medical or other special requirements.

  2. The Primary Service Provider is unable to provide wheel chair access due to vehicle limitations

SAFETY OF GUESTS AND OPERATOR

  1. Client(s) accept responsibility to inherent risks which may include, without limitation

    1. the possibility of injury or death

    2. psychological trauma

    3. loss or damage to property

    4. inconvenience and discomfort.

  2. Client(s) accept responsibility:

    1. for their own actions, any misdemeanour or serious offence committed by any client.

    2. for safe passage home once the final destination has been reached.

BEHAVIOUR

  1. The  Primary Service Provider promotes responsible drinking of alcohol. Client(s) must at all times abide by state and federal laws regarding lawful drinking practices including, but not limited to, Responsible Service of Alcohol (RSA) laws, the consumption of alcohol in public places, in vehicles and consumption of ‘bring your own’ (BYO) alcohol.

  2. The drinking of alcohol is strictlu prohibited in any vehicle owned or operated by the Primary Service Provider.

  3. The Primary Service Provider may refuse the service to Client(s) deemed intoxicated and will be removed for the tour without refund or responsibility.

  4. Alcohol many not be taken to any winery, brewery or pubic house.

  5. Smoking is strictly prohibited in any vehicle.

  6. Client(s) are responsible for their own behaviour and that of any guests in your party and for any damage they cause during the service.

  7. Uncontrollable, unruly, disruptive and/or drunken behaviour will not be tolerated will be removed from the tour without refund.

  8. Any legal action (including fines) taken against a person on the tour, or against The Primary Service Provider because of the actions of a guest, will be the sole responsibility of that person or persons.

  9. Upon returning from a booked service The Primary Service Provider is exempt from responsibility for a Client(s) after the service has been departed from the final drop off location.

  10. Client(s) agree to liability to meet the costs to the repair of damage, caused by the Client(s), to any vehicle. 

  11. Client(s) agree to liability to meet the costs soiling, caused by the Client(s), to any vehicle.

  12. The Primary Service Provider reserve the right to charge your credit card without authorisation, or seek payment, from you to cover the costs for any damage or loss of items(s) incurred by you or by guests in your party.

  13. The Primary Service Provider is not responsible for the conduct of third party operators, venues or suppliers.

AUTHORITY OF THE OPERATOR

  1. The Service Provider, or representative, has the final decision on matters likely to affect the safety and well-being of Client(s)

  2. The service may be terminated, at any time, if a Guest(s) is affected by or appears to be affected by:-

    1. Alcohol

    2. Drugs (prescribed by a medical practitioner or otherwise)

    3. Any unlawful behaviour.

  3. Any matters may be also reported to the Victorian Police if deemed necessary by the Service Company or its representative.

  4. The Service Provider is not responsible for costs incurred once a guest is removed from a tour.

  5. The Primary Service Provider shall drive within the speed limits and to the permitting road and weather conditions in a legal and safe manner.

  6. The vehicle shall not carry passengers beyond the vehicle’s maximum person capacity.

  7. Clients(s) must wear seat belts as provided and comply with all relevant road rules and laws.

  8. The Primary Service Provider is not responsible for Client(s) property left in the vehicle at any time

SCHEDULE

  1. The Primary Service Provider will

    1. contact Client(s) if the tour is delayed by any of the party.

    2. accept no responsibility for guests who fail to comply with the itinerary, such as:-

      1. guests failing to be at arranged pick up points at the arranged times

      2. leaving the pick-up location due to our transport running late.

      3. is not responsible or liable for any cost incurred for late arrival or failure to arrive at a destination.

      4. will communicate any significant changes in a timely manner.

  2. The service maybe terminated, at any time, caused by external factors beyond our control (such as adverse weather conditions, mechanical issues, traffic conditions) that may affect the safety of the Client(s) or the ability to complete the service.​

PERSONAL DATE COLLECTION

  1. Client(s) accept images or video taken during the service maybe used, royalty free without recourse and without compensation, for publicity and promotion purposes only for the Service Provider.


PRIVACY

  1. Client(s) agree to provide relevant information, to the Service Provider, some may be of a personal nature, to prepare for the service

    1. Information supplied will not be forwarded to third party organisations and only used in the order to which it was intended.

  2. The Primary Service Provider may contact Client(s) periodically about promotions or campaigns.

GUEST RELEASE & SERVICE PROVIDER LIABILITY

  1. Client(s) accepts responsibility and releases The Service Provider, its employees and representatives from liability or loss or injury or death to the Client(s) from any cause, and whether due to the negligence of the Service Provider or any other person.

  2. Client(s) accepts responsibility and releases The Primary Service Provider from all sums of money, accounts, claims, actions, proceedings, demands and expenses which the client at any time may have against The Primary Service Provider for or by reason or in respect of any act, cause, matter or thing.

  3. Each Client(s) indemnifies The Primary Service Provider against:

    1. all losses incurred byThe Primary Service Provider,

    2. all liabilities incurred by The Primary Service Provider and

    3. all costs actually payable by The Primary Service Provider to its own legal representatives (whether or not under a costs agreement) and other expenses incurred by the Service Provider in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal); arising directly or indirectly as a result of or in connection with any act or omission of the client.

SERVICE PROVIDER DISCRETION

  1. The Primary Service Provider may use its absolute discretion in exercising any of the rights granted to it pursuant to these Terms and Conditions.

INDUSTRY REGULATORY DISCLOSURE REQUIREMENTS

  1. The law of Victoria governs these Standard Terms and Conditions. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and of the Commonwealth of Australia.

  2. The Little Kombi Company ABN 57134509976 . Driver Accreditation Number DC678760, Vehicle Registration Number CPV2000089541. We are fully a licensed and insured entity.